Policies and Conditions
Zero Tolerance Drug-Use Policy
Legacy’s Angel Transportation is committed to providing a safe and healthy work environment for all employees and clients. To achieve this goal, Legacy’s Angel Transportation has established the following policy regarding drugs and alcohol in the workplace.
Policy:
Prohibition of Drug Use: The use, possession, distribution, or sale of illegal drugs or unauthorized prescription drugs on company premises or during work hours is strictly prohibited. This policy applies to all employees, including full-time, part-time, temporary, and contract workers.
Alcohol Consumption: The consumption of alcohol during work hours, including breaks and lunch periods, is prohibited. Employees are also prohibited from reporting to work under the influence of alcohol.
Drug Testing: Legacy’s Angel Transportation reserves the right to conduct drug and alcohol testing for reasonable suspicion, post-accident, random testing, and as required by law. Refusal to submit to a drug test may result in disciplinary action, up to and including termination.
Prescription Drugs: Employees who are taking prescription medication that may affect their ability to perform their job safely and effectively must notify their supervisor. It is the employee’s responsibility to ensure that their medication does not impair their ability to perform their job duties.
How do I book a trip? Contact Us by Phone
For immediate assistance, please call the Legacy’s Angel Transportation mainline at (469) 970-8422 to speak directly with a member of our Intake Team. We’re here to help with your trip inquiries and provide support.
Trip Request Submission
To get started with your trip, please submit a trip request form on our website. Here’s what to expect next:
- Submit the Form: Fill out the trip request form with your travel details and preferences.
- Await Contact: Allow up to 1 hour for a member of our Intake Team to reach out to you. They will review your submission, request any additional information if needed, and provide you with a confirmation. Thank you for choosing us for your travel needs! We look forward to assisting you with your trip.
- If you have an additional inquiry, please feel free to contact the Legacy’s Angel Transportation Operations team at booking@legacysangel.com.
Financial Policies
The following policies apply to facilities and private pay clients alike unless in strict conflict with other mutually agreed contracts. This policy may be updated from time to time. The following policies are effective as of 07/13/2026 until a new policy is posted on our website at www.LegacysAngel.com or delivered to customer electronically or in hard copy form.
Payment Options: We require payment upon reserving a ride, and particularly for any first-time customers, and/or any discounted/promotional rides. Payment is collected by our intake/office staff through our secure payment portal, or by card over the phone with our office team. Contractual invoicing is offered to established facilities. Drivers are not permitted to accept payment for transportation services directly. However, gratuities are appreciated at the rider’s discretion.
Personal Care Attendant Policy: Any Personal Care Attendant (PCA) that is not pre-registered for the ride at the time of original booking/charge will be charged as an additional passenger at the full rate of any ride. Payment must be collected immediately by credit card payment before the ride ensues.
Refund Policy: In this industry we understand that plans can change quickly, and rides might need to be canceled or rescheduled. Local rides canceled with more than 2 hours’ notice will receive a full refund, minus a credit card processing fee of up to 3%.
Local rides rescheduled greater than 1-hour will not be charged a fee, but any subsequent reschedule or cancellation will not be eligible for any reimbursement and charged for full rate.
Rides greater than 50 miles from home base OR in total distance: require 24 hours cancellation or rescheduling notice for reimbursement or charge reversal.
Late Cancellation / No-Show Policy: No-shows are defined as occurrences where Customer/Facility requests/books a ride from Provider and ride is not cancelled or revised within two hours of time driver is dispatched to meet the booked time, OR when Provider arrives at Customer/Facility designated location and the rider is no longer available for booked ride. Such No-Shows will be billed to Customer/Facility as ride was originally booked. Rides confirmed within a two-hour period are immediately subject to No-Show conditions. Upon arrival at the scheduled location of pickup a driver will allow for 15 minutes before a passenger is accounted for as a no-show. A driver may attempt any of the following to confirm passenger status: contact Legacy’s Angel Transportation’s dispatch to reach out to passenger or organizing party, or directly call passenger or organizing party.
If passenger status is confirmed as late and driver can accommodate a wait then a wait fee will begin to accumulate and be charged to the passenger/facility/organizing party at a rate of $25 every 15 minutes, or as stated in any contract. If passenger status is not confirmed, or confirmed to be a late cancellation/no-show, then the full rate of the transportation will be charged and not eligible for refund. The full rate encompasses each leg for a multi-leg trip. For example, a scheduled round-trip ride includes the charges for the outgoing trip and the return trip. As rides are booked allowing adequate time to meet requested drop-off times, a late arrival by Provider is not terms for ride cancellation.
Communication and Opt-Out Policy
Legacy’s Angel Transportation
At Legacy’s Angel Transportation, we value your privacy and your right to choose how you hear from us.
What You’re Agreeing To
By providing your phone number or email address to us, whether through our website, over the phone, or in person, you consent to receive communications from Legacy’s Angel Transportation. These communications may include:
- Appointment reminders
- Trip confirmations and updates
- Billing or service-related information
- Marketing or promotional messages
Messages may be sent via phone call, SMS/text message, or email. Message and data rates may apply depending on your phone carrier.
How to Opt Out
You have the right to opt out of receiving marketing communications from us at any time:
- To stop receiving text messages: Reply STOP to any text message we send you.
- To stop receiving emails: Click the unsubscribe link at the bottom of any marketing email or email us directly at booking@legacysangel.com with ‘Unsubscribe’ in the subject line.
- To stop receiving phone calls: Let us know by calling us at (469) 970-8422 or emailing booking@legacysangel.com with the subject line ‘Do Not Call.’
Please note: Even if you opt out of marketing messages, we may still contact you with important service or trip-related information.